| | Complaints ProcedureWe aim to provide a child care service that is second to none. We also welcome any suggestions or ideas that parents/carers might have to improve our services. However complaints that may arise regarding any aspect at all about the quality of childcare service parents/carers receive for their children will be taken very seriously and dealt with in the following manner. - The Nursery Manager will be directly responsible in ensuring that every effort is made to resolve the problem to the satisfaction of the parent/carer, with support from the Director.
- All complaints will be logged and discussed with staff in detail at the next meeting and recommendations made for future action.
 - The Nursery operates an in-house formal Complaints procedure, details of which can be obtained from the Nursery Manager
- Parents/carers may contact Ofsted and Early Years East Midlands Regional Office for further advice and information. They can be contacted at the following address. 2nd & 3rd Floors, The Frontage, Queen Street, Nottingham, NG1 2AR. Help Line Number 0845 6014771.
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